If something comes up that causes a conflict in your cleaning schedule, just call. We appreciate a 48 hour notice, but understand that some situations are just unavoidable. When shorter notice is given, however, we may charge a small fee depending upon the circumstance.
If a cleaner is unable to enter the house the day of the cleaning, a cancellation fee of 50% of that day's cleaning cost will be charged.
On the rare occasion that we must reschedule an appointment with less than a 48 hours advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.